Terms & Conditions

General Website Usage Terms & Conditions

When you use this website, the IP address of your internet connection (usually provided by your ISP) will be logged. This is deemed necessary in order to maintain the security of the website and services we offer. IP addresses may be retained in backup images of the server for a period of 6 months subsequent to the time they were recorded.

Cookie Terms & Conditions

Cookies are small strings of information that a website places on the user’s web browser in order to identify that browser and store small amounts of (possibly unique) information. The Brent Lodge website will set cookies that are necessary to facilitate the secure operation of the website and to allow registered users, donors and e-commerce customers to use the website for the requested purpose – for example, to maintain a “shopping basket”; to complete the checkout process when making a transaction; or to login and access secure areas of the website.

Other types of cookies that may be set on the Brent Lodge website are preferential (to customise the website to a user’s preference – setting the time zone or changing the colours, for example), and social media cookies (these are often served by third-party social media sites – like when we display Facebook or Twitter buttons or feeds). Users may refuse to consent to the use of preferential and social media cookies, at the cost of being unable to access those website features or functionality that depend upon those cookies being set.

Users are prompted to accept the use of non-necessary cookies upon the commencement of every new session in a given 7 day period. Permission for setting non-necessary cookies may be revoked at any time by simply clearing from the browser all existing cookies set by this website.

Brent Lodge does not intentionally set cookies for the purpose of tracking users for marketing or statistical collection.

E-Commerce Terms & Conditions

What we do with your transaction history

When you submit an order for products or services using this website, you agree that Brent Lodge may store and process your personal information for the purpose of fulfilling your order.

How long your transaction history is retained for

We may also hold details of your transaction offline for as long as is necessary to comply with the law (for example, for tax and auditing purposes), and for as long as is deemed to be in the legitimate interests of the organisation.

Your rights to view and request changes to your transaction history

You have the ability to view your transaction history on this live website for so long as it is retained on this website. Transaction history would not usually be held on the live website for longer than 1 month following the date of completion of the transaction. Transaction history may be held in secure ‘non-live’ website backups for a period of 6 months following the date of deletion from the live website.

You have the right to request that we provide held transaction history to you, or to request changes to any inaccurate information. Please email all such requests to personal-info@brentlodge.org

Who else has access to your transaction history

We will not seek to disclose your donations history to any third party outside of our organisation unless that is lawful and necessary. If you pay online, your personal information would be sent to the payment gateway provider – for example, PayPal, Stripe or GoCardless.

Your transaction details and/or other personal information may be accessible to third party service suppliers, or technical support contractors and consultants, who are working on our website. Where necessary and appropriate, a GDPR Data Processing Agreement would be in place.

Donations Terms & Conditions

When you make a donation using this website, you agree that Brent Lodge may store and process your personal information for the purpose of providing a donations history to you. We may also use this information to build a donor profile about you.

What we do with your donations history

We may build a donor profile about you, in order to help us design and target fundraising initiatives. We may contact you with details of projects or fundraising activities that we think may interest you in future.

How long your donations history is retained for

We may hold details of your donations history offline for as long as is necessary to comply with the law (for example, for tax and auditing purposes), and for as long as is deemed to be in the legitimate interests of the organisation.

Your rights to view and request changes to your donations history

You have the ability to view your donations history on this live website for so long as it is retained on this website. Donations history would not usually be held on the live website for longer than 1 month following the date of completion of the donation. Donation history may be held in secure ‘non-live’ website backups for a period of 6 months following the date of deletion from the live website.

You have the right to request that we provide held donation history to you, or to request changes to any inaccurate information. Please email all such requests to personal-info@brentlodge.org

Who else has access to your donations history

We will not seek to disclose your donations history to any third party outside of our organisation unless that is lawful and necessary. If you pay online, your personal information would be sent to the payment gateway provider – for example, PayPal, Stripe or GoCardless.

Your donation details and/or other personal information may be accessible to third-party service suppliers, or technical support contractors and consultants, who are working on our website. Where necessary and appropriate, a GDPR Data Processing Agreement would be in place.

Brent Lodge registered supporters

If you become as a Brent Lodge supporter and choose to register on our website to access the Member’s Only sections, we may store and processes your personal details on this website for the purpose of providing those “member’s only” features, such as access to restricted sections of our website. We may set cookies on your web browser so that our website is able to identify you in order to provide access to restricted areas of the site and to provide features such as a website profile. You may view, change or delete website registration information (other than a username) at any time, through accessing your profile page on this website. If you would like assistance to do this, or would like your username removed from the system, please email personal-info@brentlodge.org. Please note that our website backup data retention policy (detailed elsewhere in the privacy policy document) does apply to such data.

If you have opted in to our email list to receive newsletters, we will use your personal details for that purpose. You are free to opt-out at any time, by clicking the ‘unsubscribe’ link on the newsletter emails you receive, or contacting us to request that we remove you.

We retain records of registered supporters offline, for the purpose of providing supporter benefits, sending newsletters and promotional material, and to pursue the legitimate interests of our organisation, such as fundraising activities. You may request details of the information we hold about you at any time. You may also request that it is amended if inaccurate. And, you can ask that we permanently delete your information. To make such requests, please email personal-info@brentlodge.org.

International Information Transfers

Sometimes we will send your data outside the UK for data processing. When this happens, it will be done in accordance with the GDPR regulations for International Transfers, as referenced in our Privacy Policy. When you take the following actions on our website, you are consenting to this international transfer of information:

  • Submitting payments using Stripe, PayPal or GoCardless.
  • Signing up for a Brent Lodge Subscriber or Supporter membership that provides email newsletters.
  • Signing up to a Brent Lodge email newsletter list.

You may withhold your consent for international transfers of your information by:

  • Not taking any of the actions as described in the list above.

You may request to withdraw your consent for international transfers of your information by:

  • Contacting us at personal-info@brentlodge.org to request removal of your details from our contact list(s).
  • Contacting us at personal-info@brentlodge.org to request removal of your transaction history from payment gateways and processors (this request would be assessed to determine whether it would be legal and appropriate to perform).

Future Changes

We intend to publish changes to our terms & conditions on this page, as and when they are made. Please check back here frequently for updates.

Privacy Policy

Our Privacy Policy, linked below, also forms part of these terms and conditions.

To view our privacy policy, please tap here.


Document last updated: 21 May 2018